Job Title

Associate Director

Job Description Summary

Job Description

Position Overview:

The Associate Director – Operations Lead will provide strategic leadership and oversight for facility management operations across a portfolio of sites. Based at the Head Office, the role focuses on centralized operations management, process standardization, vendor governance, financial planning, and performance monitoring, ensuring operational excellence, cost optimization, and alignment with client and organizational objectives. The role acts as a key link between corporate leadership, site operations, and clients, driving consistency, efficiency, and continuous improvement across the organization.

Key Responsibilities:

Develop, implement, and continuously improve centralized operational policies, SOPs, and best practices across all sites. Oversee vendor and contract management, ensuring cost optimization, compliance, and service delivery standards are met across multiple locations. Monitor and analyze operational KPIs, SLAs, and service quality across the portfolio; lead initiatives for process optimization and operational efficiency. Lead budgeting, financial planning, forecasting, and cost control initiatives for facility operations; support CAPEX planning and capital project oversight. Drive the deployment of centralized technology solutions, to enhance operational visibility and control. Provide guidance and support to site operations teams on complex issues, escalations, and implementation of corporate policies. Prepare and present annual operational plans, business plans, and performance reports to senior leadership. Lead talent management and development for operations teams, including recruitment, performance evaluation, training, and succession planning. Ensure regulatory, safety, environmental, and quality compliance across all facilities. Serve as a central point for coordination between HO, site teams, clients, and vendors, ensuring consistency in operations and service delivery.

Key Skills and Capabilities:

Strategic operational leadership across multi-site portfolios.Strong analytical, problem-solving, and decision-making skills.Excellent communication and stakeholder management skills at all levels.Expertise in financial management, including budgeting, forecasting, and cost optimization.In-depth experience in vendor and contract management, with focus on performance and compliance.Strong knowledge of regulatory, safety, and environmental compliance in facility management.Proven ability in team leadership, coaching, and talent development.

Professional Experience & Qualifications:

Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Engineering, or Business Administration.Minimum 10–12 years of experience in facility management operations, with at least 5 years in a senior/portfolio-level HO or centralized operations role.Proven experience in multi-site operations, process standardization, vendor management, and financial oversight.Experience in critical systems, property operations, and strategic operational planning preferred.Certifications such as Certified Facility Manager (CFM), or other relevant technical/business certifications are highly desirable.Strong computer skills: Microsoft Office Suite (Word, Excel, PowerPoint is advantageous.

INCO: “Cushman & Wakefield”