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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist.

Business: Regional CIO - ASP

Principal responsibilities

Lead the design, implementation, and enhancement of service monitoring systems to ensure services operate within agreed Service Level Objectives (SLOs) and enable rapid response to performance indicator breaches.Drive automation initiatives by identifying opportunities to replace manual tasks with software solutions, improving efficiency and reliability across systems.Perform in-depth system analysis, configuration management, and implement improvements to enhance system software performance, availability, scalability, and reliability.Oversee and approve deployment changes, ensuring adherence to best practices and minimizing change-related incidents that could impact the error budget.Collaborate with cross-functional teams, including software engineers, testers, and product managers, to ensure systems meet non-functional requirements such as performance, security, and availability.Develop and enforce best practices for incident management, root cause analysis, and post-mortem processes to improve system resilience.Mentor and guide junior SREs, fostering a culture of continuous learning and operational excellence.Maintain and expand system documentation, including runbooks, architecture diagrams, and operational procedures, ensuring critical knowledge is accessible to the team.Lead capacity planning and disaster recovery strategies to ensure system readiness for growth and unexpected events.Stay updated on industry trends and emerging technologies, driving innovation and improvements in reliability engineering practices.