Job Title: Associate Director, Client Success Business Consulting Job Description Position: Associate Director Transformation The Role: As an Associate Director of Innovation, you will be responsible for leading Innovation and Transformation by building and executing transformation roadmap for clients in customer service domain. Essential Job Elements: + Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization. + Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads. + Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines. + Identify new technologies that are relevant to service line and have potential to be scaled + Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement. Profile & Experience + bachelor’s degree in computer science, engineering or relevant field and 10+ years of change management or transformation + 5+ years of Program Management experience in a matrix environment + Exposure to drive complex improvement / transformation projects across multiple accounts/domains. + Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma) + Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) + Experience collaborating cross functionally within all organizational levels to build collaborative relationships. + Strong internal client-facing skills with excellent communication, negotiation and conflict management skills + Analytical acumen and the ability to streamline complex processes. + Flexibility to work in shifts. Preferred Qualifications: + Working knowledge of the Scaled Agile Framework + Experience in the contact center or BPO industry + Six Sigma Greenbelt or Blackbelt • PMP certification preferred Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**