Why SoftwareOne? SoftwareOne is in the middle of an exciting transformation journey, becoming one of the fastest-growing global platform, solution, and technology service providers. We offer a full suite of solutions to help organisations transform their technology landscape, and optimise their technology investments, in an increasingly software-defined and cloud-first world. Combining this with our legacy of being a trusted partner to >65,000 customers globally, means that our growth is only just beginning! The role As a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery. You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts. Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth. Responsibilities: Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals. Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs. Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals. Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems. Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth. Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns. Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies. Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials. What we need to see from you Fluent in Dutch and English Passionate about Sales and about looking for Excellence in customer satisfaction Experience in selling Technology: Products, and Services Strong Verbal Communication and Negotiation Skills Customer Onboarding and Handling Expertise Escalation Management Proficiency Request Tracking and Collaboration Skills Ability to convert Business Problems to Technical Solutions Continuous Learning Orientation As a culture-first organization, being together is how we learn and grow. We come together in person several days per week for collaboration, support, and to have some fun. Job Function Sales