**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. We are seeking a visionary Digital Transformation Leader to drive our insurance service digital transformation strategy. This position will be responsible to improve efficiencies in current Operational Processes and for leading the development/execution of a comprehensive digital transformation roadmap, leveraging technology to improve customer experience, increase usage of Insurance Wallet, migrate telephone service to an excellent Digital Service and to contribute with business growth. **Key Responsibilities:** 1. Develop and execute a comprehensive digital transformation strategy aligned with the company's overall business objectives. 2. Ability to analyze operational processes to identify opportunities 3. Great Communication skills to Collaborate with cross-functional teams (AMEX, Carriers and PROVENTEL) 4. Ability to identify and prioritize digital transformation initiatives. 5. Ability to define strategies including all teams involved in processes 6. Create flows of Digital Journeys to define critical paths and eliminate duplicates 7. Develop online Dashboards for all operational processes 8. Foster a culture of innovation and experimentation, encouraging the use of emerging technologies such as AI 9. Ability to understand processes and implement controls to increase efficiencies 10. Develop and manage relationships with external partners, vendors, and stakeholders to support digital transformation initiatives. 11. Establish metrics and benchmarks to measure the success of digital transformation initiatives. 12. Capable to identify business needs and define plans to achive goals 13. Ability to set agenda depending on goals and priorities 14. Provide leadership and guidance to ensure that digital transformation initiatives are aligned with regulatory requirements and industry standards. 15. Manage Tech capacity of 3 rd party vendor to support digital transformation initiatives. 16. Communicate the vision and progress of digital transformation initiatives to stakeholders, including employees, customers, and investors. **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Operations **Primary Location:** Mexico-Mexico City-Mexico City **Schedule** Full-time **Req ID:** 25016478