At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This exciting position is part of the Credit and Collections Capabilities Team in the Global Services Group responsible for migrating and transforming our current technology.  

As a member of the Capabilities Team, you will partner closely with Product Managers, Strategy, Technologies, Global Business Integration and our Operational Teams to successfully define Credit journeys in our modern technology. You’ll be required to breakdown complex Features into User Stories that will enable Technology Teams to successfully build working software that will support the modernization of Credit journeys.  You’ll need to be proactive, a problem solver, an influencer and be able to analyze, dissect and aggregate large amounts of data into meaningful summaries to enable key decisions while demonstrating Agile methodology principles. The successful candidate will be required to support all global markets for Credit operations. If you have a passion for putting the customer first, defining optimal servicing journeys, collaborating and building relationships then this is the position for you.

 

How will you make an impact in this role?

Partner with Product Manager to breakdown Features into User Stories and sequence delivery activities based on aligned priorities.Manage a Scrum Team to ensure timely delivery of prioritized User StoriesWork as part of a global team to take full accountability for end-to-end discovery initiatives in partnership with key stakeholdersAs every journey has different requirements, proactively identify the pain points and opportunities to improve when redesigning new solutionsProactively drive conversations with key partners to ensure you have full understanding of the requirements and clearly communicate these to all relevant stakeholdersIdentify key milestones and take full accountability for ensuring these milestones are met along with proactively raising any issues or impedimentsPartner with Strategy, Operations and Compliance to ensure voice of customer and that our solutions meet the needs of our Credit SpecialistsMust be an advocate and the voice for our Specialists across the globePartner with Business Analyst throughout the Project discovery processCreate robust business process flows to demonstrate all actions required to meet the needs of ServicingUnderstand and agree measures of success for all key initiativesProvide timely & structured updates to all key stakeholdersDevelop and maintain strong working relationships with key Business Partners and with other stakeholders (i.e., Capabilities, Strategy, Operations and Technologies)Proactively identify areas of improvement, gain leadership buy in and drive through to implementation

 

Required Qualifications

5+ years of experience as a Product Owner, Product Manager, or similar role in large-scale, complex environmentsStrong experience supporting enterprise platforms with multiple stakeholders and dependenciesDemonstrated success working in Agile / Scrum / SAFe environmentsAbility to translate complex business problems into actionable product solutionsExperience working closely with engineering, architecture, and data teamsStrong communication, negotiation, and stakeholder management skills

Preferred Qualifications

Experience in Credit, Risk, Collections, or Financial Services platformsHands-on involvement in platform modernization, legacy transformation, or cloud migration initiativesFamiliarity with API-driven architectures, microservices, and data platformsExperience navigating regulated environments and incorporating compliance into product design

Ability to influence without authority in a highly matrixed organization

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.