At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

How will you make an impact in this role?

American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through data. With continuous changes in the regulatory environment and innovation through data evolving, CoDO plays a key role in strengthening GCS critical enablers and supporting new opportunities. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management best practices.

The team’s scope is comprised of 3 pillars:

Drive Strategic Growth & Revenue –Defining the vision and roadmap to transform data as a key asset to power business growth.

Modernize Data Management –Ongoing data management, data discovery and collaboration across Global Commercial Services

Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future

Purpose of the Role

This role would be responsible for partnering with stake holders, gathering requirements, working with technology for development and finally delivering solutions to our customers. This includes analyzing and monitoring existing solutions, tracking, accurate delivery and ensuring health of the platform.

Responsibilities

·       Analyze and conceptualize end-to-end user journey, focusing on enhanced experience and data access controls in partnership with various stakeholders

·       Thorough understanding of current CoDO capabilities and linkages to other commercial data and products/capabilities to suggest optimization & modernization

·       Understand business objectives, convert it to data requirements & technical needs and get it implemented by technology using agile framework

·       Partner with AXP data office to build new & innovative services for our customers by leveraging enterprise tools, processes, technical expertise and policies

·       Participate in project team meetings and communicate effectively with peers, architects, system analysts, project managers & others, reporting project status as required

·       Participating and Agile ceremonies like daily standup, sprint planning and change etc.

·       Monitoring user stories and ensuring timely completion of the same

·       Partner and align with business partners to provide quality solutions and alternatives that meet customer requirements and project deliverables

·       Flawless execution of development, validation & implementation of data capabilities & automated solutions

Critical Factors to Success 

Business Outcomes:

·       Deliver high quality & accurate data capabilities results in timely manner

·       Understanding and anticipating the customer’s needs to manage the development/delivery process more effectively

·       Accountable for the Agile delivery framework

·       Tracking progress and sharing updates to ensure stakeholder satisfaction

Leadership Outcomes:

·       Put enterprise thinking first and balance the needs of customers, partners, colleagues & shareholders.

·       Demonstrate learning agility, make decisions quickly and with the highest level of integrity

·       Lead with an innovative mindset and deliver the world’s best customer experiences every day

Past Experience

·       1-3 years of relevant experience as product / business analyst

·       Experience with Agile Scum process and principles

·       Experience in requirement gathering, data management, processing, project tracking and documentation.

·       Strong change orientation, creative thinking and effective in being part of flexible agile teams

Academic Background

·       MBA or Bachelor/Advanced degree in science, computer science, information technology, information management

Functional Skills/Capabilities

·       Strong problem-solving and excellent written & verbal communication

·       Experience in product development & solution designing

·       Ability to multi-task with high precision & quality delivery

·       Experience in working with technology to drive capability build & automation

·       Ability to independently drive, track and ensure accurate delivery

·       Working knowledge of Global Commercial Services data and platforms is a plus

Technical Skills/Capabilities

·       JIRA for User Stories and Agile Scrum Management

·       Confluence, MS Word & PowerPoint for documentation

·       MS Excel knowledge and SQL/Hive for data analysis

·       ML experience a plus but not compulsory

Knowledge of Platforms

·       SQL/Hive for product data analysis

·       JIRA for User Stories and Agile Scrum Management

·       Confluence, MS Excel, Word & Powerpoint for documentation

·       Oracle Database

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.