At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Prospect acquisition via digital channels is one of the largest investment areas at American Express.  As part of the broader Enterprise Digital & Data Solutions team focused on International acquisition, you will be responsible for helping to evolve a world class web application that supports International marketing partners and fuels business growth.  This team, International Card Shop, manages, develops and innovates our customer acquisition site for both Personal and Small Business prospects.

How will you make an impact in this role?

As an Associate Product Manager, you will support the Product Manager in delivering experience optimizations, new product launches and key capabilities that power the International Shopping experiences, with a focus on our key International markets.

Responsibilities:

Drive incremental acquisitions by executing the roadmap for our International prospect acquisition websitesDiscover opportunities and work with internal teams to identify opportunities to increase value for our channel through their productsPrioritize and manage items in the product backlog, with a focus on efficiency and profitabilityWork with the Product Manager and Marketing to support the site strategy and help deliver business priorities on sitePerform root cause analysis around issues, defects, and stakeholder concernsDiscover the “why” around stakeholder requests for new features and work with partners to determine tech feasibility, priority and business valueMonitor digital trends and technologies to plan the next generation of digital acquisition toolsWrite feature epics, user stories, sending release notes and documenting product functionalityWork with partners across the U.S. and International markets; you will be building relationships and coordinating efforts around the world

What we value:

Desire to be a great product manager; have a passion for digital products and the constantly evolving digital landscape, with a focus on the customer, capability building and technical implementationsAnalytical mindset; help direct our development efforts by utilizing available data and competitive analysisMeticulous attention to detail written and verbal communication, work documents and tickets Team player mentality; bring teams and partners together to coordinate and align on initiatives

Minimum Qualifications

Significant experience required working as an Associate/Senior Associate Product Owner within a digital product software development teamPrior and relevant experience managing end to end software execution within an agile environment for a digital productProven experience working within a complex and geographically dispersed stakeholder environmentDemonstrated ability to effectively collaborate and build relationships across enterprise levelsDemonstrated ability to articulate business requirements into user stories and translate technical specifications into business digestible instructions and guidelinesSignificant experience of building customer focused experiences and/or scalable global platforms is criticalExcellent written and verbal communication skills with good attention to detailHighly organized, self-starter, comfortable working in white space with minimum oversightA strong communicator with a high level of accuracy, clarity and succinctnessAn ability to work in a deadline driven environment with a fast pace and changing needs

Preferred Qualifications

Scaled agile processes & principles to effectively collaborate & prioritize in conjunction with other product partnersDesign thinking processes & methodologies to iteratively ideate, identify customer problems and creative innovative solutions to prototype and testStrong familiarity with tools such as Jira and Rally. A keen interest and understanding of research, data, and analyticsExperience in matrix organizations and cross-functional environmentsExperience managing multiple stakeholder objectives

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.