Desktop Support Specialist :: Kinston NC

Key Responsibilities:
● End-User Support & Troubleshooting:
○ Provide timely and effective technical support for all desktop, laptop, mobile devices, and associated peripherals,
including hardware, software, and collaboration tools.
○ Diagnose and resolve complex technical issues related to operating systems (Windows, macOS, Linux),
applications, and network connectivity within the digital workplace.
○ Manage user accounts, permissions, and access rights in accordance with security policies, focusing on a
seamless user experience.
● Digital Workplace Technology Management:
○ Image, configure, and deploy new and replacement desktop, laptop, and mobile systems.
○ Manage and maintain endpoint management solutions (e.g., SCCM, Intune, Jamf) for software distribution, patch
management, inventory, and policy enforcement.
○ Administer and support collaboration platforms (e.g., Microsoft 365, Teams, SharePoint, video conferencing
solutions).
○ Develop and maintain standard operating procedures (SOPs) for digital workplace support, deployment, and
management.
● Network & Infrastructure Understanding:
○ Troubleshoot basic network connectivity issues (TCP/IP, DNS, DHCP, Wi-Fi) impacting end-user devices and
digital workplace services.
○ Understand network topologies, VPN configurations, and cloud connectivity to assist in resolving user access
problems.
○ Collaborate with network and infrastructure teams on projects and incident resolution impacting the digital
workplace and end-user services.
○ Assist in documenting network and infrastructure configurations relevant to digital workplace support.
● Cybersecurity Focus:
○ Implement and enforce endpoint security policies and configurations (e.g., antivirus, anti-malware, encryption,
DLP, MFA) across the digital workplace.
○ Respond to and assist in the remediation of security incidents involving end-user devices and accounts.
○ Educate users on cybersecurity best practices and promote a security-aware culture.
○ Ensure compliance with industry regulations (e.g., aerospace-specific, CMMC if applicable) and company security
standards for all digital workplace technologies.
● Documentation & Reporting:
○ Maintain accurate records of hardware inventory, software licenses, and support activities in the IT service
management (ITSM) system

Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
Compensation and Benefits
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.