C.H. Robinson is looking for an Associate Collections Representative - 2nd shift! Join our expanding Finance Shared Services team in Wroclaw and take on a key role in managing customer payment processes.

In this role, you’ll analyze customer payment statuses, resolve outstanding invoices, and collaborate with internal teams to strengthen customer relationships. Using problem-solving and critical-thinking skills, you’ll identify the root causes of payment delays and work proactively to improve collections efficiency. You’ll also communicate professionally with customers via email and phone to follow up on past-due balances.

If you have strong attention to detail, excellent communication skills, and enjoy working in a dynamic, team-oriented environment, we want to hear from you! Apply today and be part of our growing team.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Analyzing customer payment statuses through 3rd party provider portals as a min duty

Utilizing problem solving and critical thinking skills to determine root cause of aging invoices

Leverage systems functionality and established processes to resolve hold/not approved invoices  

Build and coordinate partnerships internally with branches to strengthen customer relations and overall CHR profitability 

Follow set escalation process on problematic accounts

Calling and emailing customers requesting payment status on past due balances in a professional and courteous manner occasionally

Support ideas for process improvement

QUALIFICATIONS

Required:

Proficiency in English (min. C1) is a must

Working knowledge of Microsoft Office, especially Word and Excel

Strong customer service skills

Excellent verbal and written communication skills

Preferred

Quick learner

Ability to use own judgment and make decisions.

Ability/desire to work in a big group (40+)

WHAT WE OFFER

Real opportunities to grow your talent in a fast-moving, global organization

A fun, open, and inclusive workplace that encourages innovative thinking

Possibility to develop your language skills in our multilingual offices

Opportunities for professional growth with access to training platforms like Percipio and GoFluent

Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!