At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Assess outpatient and inpatient hospitalization claims from Group policyholders as per stipulated benchmarks and requirements.

Responsible to assess and pay the outpatient and inpatient hospitalization claims.

Responsible to review and pay cases that exceed authority limit.

Meet department and individual quality target, turnaround time and productivity benchmark.

Ensure all special account policy is attended and resolved within the agreed timeline.

Communicate closely with 24/7 Contact Centre and ensure emails are responded timely.

Assisting team members within the team as and when required.   

Assist on general administration and any special allocated tasks as and when required.

Seek to understand rationale with facts for better claims analysis.

Requirements

Education qualification in Biomedical, Biotechnology, Biochemistry, Health Science, Biology or related fields

Fresh graduates and Medical Lab Technologists are welcomed to apply, training will be provided.

Sound knowledge of medical terms and/or medical claims processes

Ability to read and write Mandarin Chinese will be an added advantage to support Chinese nationals that are based in Singapore.

Good communication and decision-making skills

Self-motivated and customer-driven

Sound problem solving skill

Additional Notes

Training will be provided

Our office is located in the serene town of Cyberjaya and we'll be moving to Putrajaya in 2026.

1 day work from home arrangement each week 

Smart casual or active wear every day

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.