At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible to efficiently process and assess authorized claims transactions, ensuring accuracy and compliance with the required Service Level Agreement (SLA).

Claims Process / Assessment (95%)

Efficiently process and assess all claim types: Handle a variety of claims with precision, ensuring each claim is processed according to company guidelines and meets high-quality standards.Claims Approval: Make informed decisions on claims within your designated authority limits, ensuring adherence to company policies.Documentation: Maintain comprehensive and clear records of all claims assessments, ensuring transparency and ease of reference.Performance Benchmarks: Consistently meet quality, turnaround time (TAT), and productivity benchmarks, achieving or exceeding set standards.Technical Skill Development: Proactively seek opportunities to enhance technical expertise by expanding the range of claims handled and increasing authority limits.Training Record: Maintain an exemplary personal training record, aligning with the company's training framework for ongoing professional development.Provide Cross-Team Support: Offer support to other functions and teams when necessary. Be flexible and assist other teams to ensure overall service delivery. Provide cross-support to other functions whenever necessary.Customer-Centric Mindset: Foster a culture of high engagement and responsiveness, demonstrating a strong commitment to customer satisfaction and service excellence.

Other miscellaneous tasks (5%)

Additional Responsibilities: Perform additional duties as assigned by supervisors or managers to support evolving business requirements.Departmental Participation: Engage in departmental and organizational activities, contributing to the overall goals and initiatives of the company.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.