The Capacity Planning function sits in the Operations department of Pearson VUE. The Associate Capacity Planning Analyst (Events) role is responsible for managing the events process including forecasting, capacity planning, communicating with various internal teams to coordinate capacity, creating schedule data, entering it into the testing system, and auditing. The Associate Capacity Planning Analyst (Events) is also responsible to ensure that all client and candidate expectations are met. The role will serve as the conduit between client-facing teams and test centre teams, offering strategic capacity planning advice with the goal of increasing utilisation and increased the volume of testing to the benefit of Pearson VUE and the third party partners.

Key Responsibilities 

- Above average attention to detail 

- Influential and persuasive communication skills 

- Effective time management and priority setting skills 

- Excellent planning and multi-tasking skills  

- Strong creativity and complex problem solving skills 

- Strong commitment to task and priorities 

- Working knowledge of Microsoft Office Suite, with a special focus on Microsoft Excel

- Analytical skills with the ability to research and extract information. 

- Highly influential with excellent conflict management skills.  

- The ability to work to stretching targets and deadlines. 

- A demonstrated ability to communicate clearly and concisely with both oral and written forms.  

- Ability to operate within the team concept effectively and foster a unified team spirit along with the ability to work alone.  

- Be apprised of technologies and tools available 

Key Activities 

80% Capacity Management 

Assist with annual and ongoing client event planning process.  Perform associated client data analysis. 

Identify sites to deliver events 

Foster relationships with test delivery partners in order to build long term mutually beneficial improvements 

Search out areas to focus the team’s experience and knowledge with a view to making the most impact 

Provide guidance to test center teams to assist them to increase efficiency and throughput 

Manage test centre schedules and blocks to ensure events are processed correctly   

Capacity monitoring and auditing

Create and maintain documentation of all team tools and processes 

Assist with the development and continuous improvement of the event testing systems and processes 

Participate in long- and short-term event planning, scheduling and blocking projects 

10% Data Analysis and Reporting Management 

Work with Program Managers to determine the needs of clients for reports and assist them in providing information or determine requirements for any enhancements. 

Coordinate team projects for client and site analysis.  Provide Program Managers and Regional Test Center Managers with summary of information and status or communicate changes.   

Determine and adjust testing centre schedules for events and communicate with partners 

10% Other duties as assigned 

Essential Experience & Qualifications 

Minimum of 2 years of experience

Attention to detail 

Organized 

Above-average written and oral skills  

Influence and persuasion communication  

Awareness to quality and accuracy 

Commitment  

Independent worker 

Self-starter 

Planning, prioritizing and goal setting 

Teamworking skills 

Ability to problem-solve and utilize analytical & critical thinking 

Multi-tasking 

Working knowledge of Microsoft Excel, and similar software packages and tools. 

Desirable Experience & Qualifications 

Knowledge of Pearson VUE and systems and working knowledge of programming methodologies.  

Knowledge of SQL, Power Platforms including Power BI.

Thorough knowledge and demonstrable understanding of the end-to-end capacity management and planning process