**Introduction** In this role, you will join IBM Consulting via our world-class Associates Program for university hires. As an Associate Business Transformation Consultant at IBM Consulting, you will have the opportunity to work with a diverse range of clients worldwide. Our clients' technical and business needs are constantly evolving. We're hiring inspired, talented individuals who believe no problem is too big to solve. We focus on your professional development through ongoing learning, mentorship, development of technical skills, and continuous personal growth, all grounded in a culture of coaching and career advancement. If you see yourself as someone who never stops learning and who wants to unleash your potential, the IBM Consulting Associates Program is for you. A career in IBM Consulting is rooted in long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation for success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions that result in ground-breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** As an Associate Business Transformation Consultant at IBM, you will help to assist clients in the selection, implementation, and production support of ServiceNow application packaged solutions to meet client needs. Leveraging a growth mindset, you're ready and willing to deliver business value wherever needed. In your role, you may be responsible for: * Assist clients in selection, implementation, and support of ServiceNow platform solutions * Make strategic recommendations and leverage business knowledge to drive solutions for clients and their management * Facilitate or support business case development, proposals, presentations, workshops, meetings, and stakeholder interviews * Develop process maps to understand "As-Is" and "To-Be" scenarios Use IBM's Design Thinking to help solve client's challenges These positions are anticipated to start in 2026. We have positions open in these locations: * Atlanta, GA * Austin, TX * Chicago, IL * Dallas, TX * Houston, TX * New York, NY In your role, you will be expected to demonstrate these characteristics: * Tenacious: Persists in pursuing goals despite obstacles or setbacks, demonstrating unyielding determination. * Ambitious: Sets high personal and professional goals, driven to succeed and advance in their role. * Driven: Motivated by a strong internal desire to achieve, continuously striving for excellence and improvement. * Strong Communication: Effectively expresses thoughts, ideas, and information, both verbally and in writing. * Leadership Potential: Demonstrates an innate ability to inspire, guide, and influence others without formal authority. * Team Player: Collaborative and cooperative, fostering a positive and productive team dynamic. * Commitment: Takes ownership of tasks and responsibilities, ensuring they are completed to a high standard. * Execution: Translates plans into action, consistently delivering results and meeting expectations. * Initiative: Actively seeks opportunity, driving projects forward through proactive measures. * Drive for Development: Constantly seeks learning and growth opportunities to enhance skills and knowledge. * Resilience: Bounces back from adversity, maintaining composure, and focus under pressure. * Collaborative Mindset: Values input from others, building consensus and driving collective success. Training & Growth Path * Participate in a structured onboarding program and ServiceNow enablement * Receive support for ServiceNow certifications, IBM Consulting badges, and continuous learning opportunities * Benefit from ongoing mentorship, career development, and a culture that values curiosity, initiative, and long-term growth **Required technical and professional expertise** * Ability to translate business solutions into technical requirements * Openness to assist clients in the design, architecture, process transformation and development, functional implementation, and support of various ServiceNow domains and industries as needed. * Ability to thrive in an ever changing, technology-based Consulting environment * A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view * Exceptional quantitative analysis skills and ability to derive recommendations informed by data and insights * Willingness to travel up to 100% **Preferred technical and professional experience** * Assist clients in selection, implementation, and support of ServiceNow platform solutions * Leverages business knowledge to drive solutions for clients and their management * Drive to overcome the most challenging or difficult obstacles and look for ways to improve results * Ability to handle multiple tasks concurrently and meet deadlines, while maintaining focus in an environment with conflicting demands • Majors: MIS, Business/Finance/Accounting, Supply Chain Management, Industrial Engineering, Computer Science, Information Systems, Business Analytics, Human Resources • Certifications/Programs: ServiceNow experience, or credentials, ANY cloud certifications (e.g., AWS, Azure) • Experience: ERP class projects, capstone migrations, internships on ERP teams, exposure to FI/CO, MM, SD or logistics processes • Skills/Tech: Presentation Development, AI experience, Python, Java, JavaScript, Excel modeling, process mapping • Other: client-facing internships, consulting clubs, strong process orientation, and documentation skills *Candidates should have experience through internships, project work, or coursework in one or more of the following areas: * IT Service Management, Any domain specific Process Automation or systems implementation projects * Business process analysis (IT, Finance, Procurement, HR, Supply chain, Customer Service etc.) * Database design or development * AI or Cloud-related projects IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.