Requirements

Bachelor’s degree (completed).

0–2 years’ experience in healthcare or medical device/pharmaceutical industry involving safety or clinical data evaluation.

High level of computer proficiency (e.g., Microsoft Office, SAP, Siebel, Oracle Clinical).

Preferred Skills

Degree in Healthcare, Life Sciences, or Biomedical Engineering.

Medical device industry experience.

Knowledge of basic anatomy and physiology.

Responsibilities

Review and document incoming medical device complaint information with complete, accurate case files.

Evaluate complaints for FDA Medical Device Reporting (MDR) requirements and execute reportability decisions per procedure and timelines.

Obtain additional information from field personnel, customers, or service teams to close data gaps.

Maintain complaint records in quality systems (e.g., SAP/Siebel) and ensure data integrity for audits and inspections.

Route cases for medical/technical review, escalate potential adverse trends, and support CAPA inputs as needed.

Pay Details: $25.00 to $29.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.