This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious how your analytical skills can enhance business operations? At Spectrum, you’ll support and improve third-party billing systems while collaborating with teams to ensure seamless processes. Join us to make a measurable difference in delivering quality billing solutions that power our customer experience.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You’ll Make an Impact

Analyze billing systems to identify and implement ongoing performance improvements at both user and system levelsAssist in developing software requirements and document user methods and procedures for Spectrum’s billing operationsSupport mass adjustments, reporting, interfaces, security and outage management within Spectrum’s billing environmentRespond to requests through Change Request Management, Issue Management and on-site support to resolve user needsTrain and assist system users to ensure effective system utilizationCollaborate with Billing Representatives on backlog processing and process measurement while providing lockbox tape support as neededContribute to project scheduling, workload monitoring and status reporting to maintain project momentum

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in Information Technology or equivalent combination of education and experience

Experience

1-2+ years supporting, testing and documenting various information technology systems

Skills

Analyze and interpret dataEffective communication with all levels of managementAbility to manage multiple projects and tasks simultaneouslyCommitment to maintaining confidentialityStrong decision-making and problem-solving skills under pressureDemonstrated judgment and initiative in accomplishing tasksWork independentlyKnowledge of industry requirements supporting cable, data and telephony billingIn-depth knowledge of systems utilized by the cable or telecommunications industry for billing, customer service and accountingProficiency in Microsoft Access, Word, Excel, PowerPoint and ProjectRead, write, speak and understand English
CBI300 2026-72223 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13526 Business Unit: Customer Operations Zip Code: 63043

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.