This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Southfield, MI or Memphis, TN, office. **_Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future._** **What You’ll Do** As an Associate Analyst, you’ll be the go-to expert for second-level technical support—delivering solutions that keep our teams running smoothly. Whether it’s troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you’ll be a key player in creating a seamless tech experience. **Your Day-to-Day:** + Install, configure, and troubleshoot hardware, software, and connectivity issues—remotely and in person. + Respond to escalated support tickets and service requests with speed and precision. + Translate tech-speak into plain English for non-technical users. + Keep detailed records of support activity in our ticketing system. + Share insights and trends to improve our knowledge base and support strategy. + Test new tools and software releases and contribute to cross-functional projects. + Support mobile devices, business apps, and security tools. + Perform advanced hardware diagnostics and manage warranty processes. + Communicate system issues clearly to users and leadership. + Participate in on-call rotations and occasional off-hours support. **What You Bring** **Tech Know-How:** + Strong experience with Windows OS, mobile platforms, networking, and enterprise software. + Familiarity with business and financial services applications is a plus. + Solid understanding of security tools and best practices. **Professional Attributes for Success** + Clear communicator who can simplify complex tech for any audience. + Analytical thinker who can spot patterns and solve problems fast. + Time management pro who thrives under pressure. + Customer-first mindset with a passion for delivering top-tier service. + Self-starter who takes initiative and owns outcomes. **Your Background** + 2–3 years in a technical helpdesk or IT support role. + Bonus points for certifications (CompTIA, Microsoft, etc.). **Why Join Us?** You won’t just be fixing tech - you’ll be empowering people. You’ll work with a collaborative team, gain exposure to cutting-edge tools, and have opportunities to grow your career in IT. If you’re ready to level up your support game, we want to hear from you.