Job Title: Associate – AFR

Job Location: Manila

In this role, you will have the opportunity to work upon one or more back-end services for the Air freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

· To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.

· Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.

· Operate on the services according to the shifts, countries, or regions aligned.

· Deliver a high level of service quality through timely and accurate completion of services.

· Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.

· Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.

· Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

· Bachelor´s degree (any). A degree in logistics, management will be an advantage.

· 0 – 3 years of job experience from BPO or logistics domain – Preferred

· Air Freight experience will be preferred

· Good knowledge in MS office

· Effective English communication skills, written and verbal

· Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred

· Good logical reasoning skills

· High level of customer centricity