Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

Develop and deploy AI/ML models for real-time decision-making and automationDesign, develop, test, document, and deploy Salesforce solutions based on business needsIntegrate AI/ML solutions into Salesforce CRM to enable intelligent data retrieval, personalized recommendations, workflow automation, forecasting, scoring, and opportunity insightsEnhance Salesforce applications with advanced AI features using both native (Einstein/Einstein GPT) and external technologies (Python-based models or Azure/AWS ML services)Build and optimize Retrieval-Augmented Generation (RAG) pipelines using vector databases and Large Language Models (LLMs) for improved contextual understanding within Salesforce workflowsExtend platform functionality using Apex (Triggers/Classes), LWC, Aura Framework, Visualforce Pages, Apex APIs and web servicesCreate custom AI-powered automation solutions including Einstein Bots and bespoke bots for sales/service processesManage CI/CD processes with Git to ensure efficient deployment of updatesCollaborate with product managers, engineers, and data teams to identify opportunities for impactful AI-driven enhancements in the Salesforce ecosystemEnsure scalability, security/compliance (especially regarding sensitive customer data), reliability and performance of deployed models in production environmentsMonitor model accuracy and relevance; continuously improve user experience through feedback loopsStay current with advancements in generative AI (including transformers), enterprise-grade integrations/platforms/tools; evaluate applicability to organizational needsComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Bachelor's or Master's degree in Computer Science, Data Science, AI/ML, or a related fieldSalesforce ADM 201 and PD1 certifications 4+ years of hands-on experience in Salesforce development and AI/ML engineering, with a focus on NLP and generative modelsExperience establishing and supporting Salesforce Communities (Customer Community)Proven experience with RAG architectures, vector databases (e.g., FAISS, Pinecone), and large language models (LLMs) such as GPT or LLaMAFamiliarity with MLOps tools and practices (e.g., MLflow, Docker, Kubernetes)Solid background in Agile methodologies; experience working with distributed/offshore teams is a plusSolid proficiency in Python and ML frameworks (e.g., PyTorch, TensorFlow, Hugging Face)Demonstrated ability to integrate AI systems with Salesforce CRM using APIs, Apex, or MuleSoftProven excellent communication skills; solid problem-solving abilities; ability to work both independently and collaboratively within multidisciplinary teams

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.