Job Responsibilities:

Reporting to the Associate Director, Client Services, this role serves as the Lead Administrator for the Learning Management System (LMS) and supports the day to day delivery of selected projects and programs, providing high quality financial and project coordination, documentation and tracking to enable the team to deliver high quality deliverables according to timelines and budget. Key responsibilities include:

Learning Management System (LMS) Administration

Serve as the Lead LMS Administrator for IQVIA Medical Communications (IMC) for multiple LMS’s; creating new domains (portals) in support of training initiatives for IQVIA Medical Communications, IQVIA partners, and external clients.Monitor the Site Training Portal Support inbox and respond to inquiries and requests from domain usersLiaise with Thinking Cap LMS vendor team to troubleshoot, stay abreast of system updates, and maintain awareness of annual license agreement details
 

Good Clinical Practice (GCP) Training

Serve as the GCP Liaison for IQVIA Medical CommunicationsStay up to date on IMC’s GCP training offeringsFacilitate delivery of GCP training modules via IQVIA Investigator Portals (Drug Dev) on awarded studiesServe on project teams when updates are required to IMC’s training deliverablesUpload new modules to ThinkingCap and oversee the process for submitting modules to Learning Edge for uploadField questions from learners and generate reports for managers
 

Growth

Contribute to the financial performance of allocated projects / programs and drive profitable delivery through accurate financial management. Support accurate scoping of projects, development of high quality budget and identification and development of project change notices / change orders•Support accurate invoicing and thorough project close outDevelop reports to inform, and participate in regular review of, project financial healthMaintain an active interest in our Account Growth Plans and upskill where required to enable understanding and participationWhere appropriate, contribute to strategic pricing initiatives as required to ensure inclusion of IMC services within IQVIA pricing tools
 

Client relationships and business development

Support trusted and effective relationships with clients, acting as a point of contact for project delivery discussions as appropriateSupport preparation for and participate in client project status discussions, including preparing meeting agendas, coordinating speakers, arranging calls and distributing high quality reportsWhere appropriate, support communications with clients around budgets, project change notices and reconciliationsAs required, support the development of proposals and sales / bid defence presentations, presenting appropriate elements if appropriate. Take responsibility for growing your skills in this area to enhance your participation over timeAs required, support activities to protect inclusion of IMC services into study proposals, budgets and contractsTake responsibility for your development in building understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas relevant to the Practice Areas
 

Quality

Support project and program teams to develop and deliver high quality activities that are delivered with excellence, on time and on budget, ensuring strong client feedback and enabling organic growthCoordinate the operational aspects of projects and programs, ensuring that all project work is completed in accordance with SOPs, policies and practices. Contribute as required to initiatives to deliver operational enhancementsContribute to the development of clear scopes of work for new projects and briefings to delivery teams to enable successful execution of the project to the brief, timelines and budgetSupport the creation, tracking and reporting of project timelines, ensuring regular updates and working with teams to update as the project evolvesSupport identification of, and suggest resolutions to, delivery challenges across the team, working with senior team members to support solutionsDevelop a detailed understanding of IMC financial processes, supporting accurate, documented financial management of our projects and programsSupport the development of project budgets and requesting and tracking of invoicesSupport the production of status, tracking and financial reports for internal and external team members and senior managementContribute to achieving customer satisfaction for account(s), identifying areas for improvement and ensuring action to address
 

Internal collaboration

Coordinate efforts of cross-functional project teams and project resources within and outside the organisationMeet with team members on a regular basis regarding project tasks to support the timely achievement of project milestonesContribute to problem solving and resolution efforts, taking responsibility for developing your skills in this areaPrepare and as appropriate, present project information at internal team meetingsPartner with appropriate team members to input into and implement process improvements

Job Qualifications

Four-year bachelor’s degreeLearning Management System (LMS) experienceProject Management experience (timeline development, resourcing teams, budget management)Customer service skills with commitment to quality and responsivenessAbility to work with external vendors and IT teamsAbility to manage project execution for successful deliveriesAbility to demonstrate strong leadership and exercise good judgment and diplomacy with both clients and internal teamsAbility to support multiple teams/assignmentsProficiency in revenue recognition practicesExperience working remotelyAmenable to work on night shift scheduleAmenable to work on hybrid set up in Mckinley, Taguig

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.