At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Job Summary** Iron Mountain is seeking a **motivated** **Customer Service Associate** to join our **Customer Support** team. In this role, you will be responsible for **providing exceptional customer support, resolving complex issues, and acting as a key point of contact for escalated concerns** . This role is vital in helping our team improve overall service quality and operational efficiency. **What You’ll Do (Responsibilities)** In this role, you will: + **Responsibility 1: Resolve complex customer inquiries via phone, email, and chat while meeting or exceeding Customer Effort Score (CES) and Customer Satisfaction (CSAT) targets** . + **Responsibility 2: Collaborate with cross-functional teams to address customer concerns and deliver effective solutions** . + **Responsibility 3: Ensure compliance with organizational standards by assisting in the development and updating of customer service policies and procedures** . **What You’ll Bring (Skills & Qualifications)** The ideal candidate will have: + **2-5 years of experience in customer service or related roles, including at least 1 year in a senior-level position** . + **Strong knowledge of Customer Relationship Management (CRM) software and the Microsoft Office suite** . + **Proven ability in problem-solving and conflict resolution, with the ability to handle challenging customer situations calmly in a live environment** . + **Excellent communication and interpersonal skills to effectively engage with customers and internal stakeholders** . **What We Offer (Benefits)** + **Shifts:** Ability to work in rotational shifts within a fast-paced environment. + Competitive compensation and benefits aligned with the experience. + Flexible work options/alternative work options to support work-life balance. + Comprehensive health, wellness, and retirement plans. + Opportunities for continuous learning and professional growth. Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0095511