JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL Business Services (JBS) Workforce Management (WFM)

JBS is JLL’s global operations platform, delivering operations from capability centers in India, the Philippines, China, Poland, Costa Rica, and the US. Our purpose is to deliver high-quality services, reduce costs, and increase JLL’s margins. As operations and capability experts, we focus on understanding and improving processes to ensure effective operational delivery that meets the needs of the business and our clients. The WFM program will establish a set of systems and processes designed to ensure that JBS teams will have the right number of people with the right skills and resources in place at the right time to handle an accurately forecasted workload that delivers quality outcomes.

What this job involves:  

As an Analyst, you will support Workforce Management (WFM) activities and WFM system maintenance. You will conduct data analysis, forecasting, and build and maintain capacity planning across JBS. Your responsibilities will also include maintaining and executing change requests for the workforce management platform, as well as collaborating with the technical product owner and vendors when necessary. This position reports to the Senior Director, overseeing the Workforce Management (WFM) program and Performance Coaching professionals.

What your day-to-day will look like:  

Obtain and validate historical data for forecasting.Update and maintain capacity planners.Provide analysis for staffing efficiencies.Develop clear, consistent, and relevant reports and data visualizations for operations based on data that will help drive performance sustainability.Act as the system admin to address operations inquiries and provide system support for the WFM platform.Help maintain a comprehensive WFM documentation system, including framework documentation, and related policies and procedures.Monitor program adherence across operations teams in JBS.Provides training and coaching related to the WFM system.Works collaboratively with Operations and the JBS central enabling teams to ensure data integrity for WFM metricsServe as the Subject Matter Expert in WFM for Operations

Experience and technical skills:

4 - 7  years of relevant work experience, preferably in workforce management, or data analyticsBachelors in a related field requiredExperience with global WFM programs.Strong analytical skills to identify trends and performance.Proficiency in dealing with large amounts of data, including data extraction, transformation, and analysis using tools such as Excel, MS SQL, and business intelligence platforms like Tableau and Power BIExceptional problem identification and resolution.Strong written and verbal communication skillsExperience in a system support role for a WFM system would be advantageous.Keen eye for detail, committed to producing the highest quality work.Ability to manage multiple projects simultaneously and meet tight deadlines.Experience in a global company working across cultures is preferred.

Estimated compensation for this position is: compensation will be based on the market range for the role and location.

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.

Location: GURUGRAM Hybrid based on the JBS Flex program – 2-4 days in the office, more during an Onboarding period.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.