Job Title: Associate, Sales Support Job Description Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via: • Live chat • Incoming Tickets In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls. + Escalate clients' requests and complaints to appropriate channels. + Update clients about their requests and complaints status accordingly + Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism. + Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information" + Escalating issues which are beyond the training level provided. + Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication + Engage with internal & external parties to understand requirements for execution **Additional Job Description** + Minimum 3 years experience in Customer Service + Have an understanding about E-commerce. + Understand Software and Hardware + Excellent verbal and written communication skills in English + Education level: Diploma and above + Minimum 2 years experience in IT or relevant experiences + Be familiar with the Computer and Laptop **Necessary Skills** + Basic knowledge about Excel + Basic knowledge about any programming languages + Have sales representative experience. + Having technical customer support is an advantage. + Basic mathematical skills + Be able to work in a multinational team and be a team player + Have a problem solving and critical thinking mind. + **Privacy and Information security** + Adhere security requirements in the process. + Protect the privacy of personal information. Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: English Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**