Job Title:

Associate, Renewal Sales

Job Description

We are seeking a skilled and driven Bilingual Renewals Sales Associate fluent in English. This role is focused on managing contract renewals, forecasting, maintaining strong customer relationships, and supporting revenue retention across key markets.

You have:

Fluent in English (B2 required) – verbal and written communication.1.5+ years of experience in a sales support, renewals, customer success, or account management role.High school diploma, mandatoryStrong organizational and time-management skills with attention to detail.Experience working with Salesforce or similar CRM tools.Experience managing sales forecastingExcellent interpersonal and negotiation skills.Comfortable working in a fast-paced, target-driven environment.Prior success in the achievement of personal and team sales quota/goals.Excellent knowledge of MS Office programs

Preferred Qualifications:

Experience supporting SaaS, cloud, or technology solutions.Background in B2B client-facing roles.Familiarity with sales or renewals metrics and reporting tools.

 

You will:

Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunitiesProvide an accurate weekly/ monthly/ quarterly sales forecastMastery of product knowledge and technical understanding of services to assess client requirementsInitiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usageManage external competitive pressures and handle objections to retain customers or win new customersManage a high volume of customer contacts through phone and email each day – majority of communication is outboundWork with your team and management to provide a professional experience during all interactions with customers and prospectsMaintain the customer management system (CRM) to ensure all relevant data is capturedUndertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contractsWork with a team and report directly to a Sales Manager

 

 

What We Offer:

Competitive compensation and performance-based incentives.Hybrid-friendly work environment.Growth opportunities in a global and inclusive organization.Training and continuous learning resources.

Location:

Costa Rica- Barreal de Heredia

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

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