Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Associate, Program Operations

We are looking for an Associate, Program Operations to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

As the Associate, Program Operations, you will play a critical role in ensuring our clients’ vehicles remain legally compliant and operational. The primary responsibility is to manage and process transactions related to vehicle title and registration, including initial registrations, state transfers, and lease assumptions. You will oversee a work queue that
identifies tasks and follow-ups required to complete registration processes, ensuring timely and accurate execution.

Monitoring and managing registration workflows and promptly responding to client needs.Generating and analyzing reports for vehicle deployment and title change requests.Coordinating with agents and vendors to maintain timelines and uphold service expectations.Providing guidance to vendors on process standards and client requirements.Ensuring compliance with internal controls and client expectations throughout the registration lifecycle.Supporting document management tasks as needed to facilitate smooth operations

A Day in the Life

Transaction Validation and Documentation. Ensure all vehicle title transactions
meet state-specific requirements by validating data and attaching necessary
documents in the Title Quest system.Case Management. Review, respond and effectively manage case queue in
service cloud related to client T&R services.Reporting. Reviewing reports to ensure that updated title information is reflected
accurately and reporting defects or data quality issues to leadership.Mailroom support. Completing the chain of custody for Titles, MSO’s and other
documents related to the Title and Registration process.Build and maintain effective relationships with internal teams, external clients, and
third-party agencies (e.g., tag agents, dealers) to ensure smooth title and
registration processing.

Requirements

Bachelor’s Degree preferredHigh School DiplomaProcess Management experience preferredSix Sigma Green Belt or above is preferredAbove average Excel and Smartsheet skills are requiredA demonstrated history of problem solving in complex operational experiences is requiredCustomer Service experience

Knowledge and Experience

MS Office – proficient in the followingExcel – ability to add data to cells, use functions, pivots, sort dataWord – ability to create documentsSmartsheetExcellent written and oral communication skillsAbility to manage time and prioritize multiple tasksAbility to focus on detailsExcellent work ethicComfortable working in a fast-paced organization, able to shift to different prioritiesAbility to work independently and function within a team environmentDemonstrates initiative and problem-solving abilityExcellent customer service skillsCritical thinking – ability to think through logical process flows and identify opportunities for improvementAbility to acquire/retain information related to different state requirements

The hiring base salary range for this position is $46,800 - $64,400 USD annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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