From smartphone capabilities like Digital Key to connected smart rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

HOW YOU WILL MAKE AN IMPACT

As the Associate GDCM Property System Specialist, you will follow the approved implementation processes. You will successfully deploy and install Property, Sales, and/or Revenue systems to our hotel properties globally. You will provide remote / onsite training, system configuration and troubleshooting. You will perform these implementation projects after the handover from the Manager or Senior Associate.

More specifically, you will:

Liaise with the hotel management team about remote / onsite activities, schedules, and trainings

Execute the following scheduled activities: System Database Build, training, Hardware placement / setup and System interfacing

Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets

Provide communication with other Implementation team members, including shift and task scheduling. 

Sign off on projects, providing wrap up and handover as per the project plan and task list

Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types

Attend all internal departmental and training calls, actively participating in information sharing through approved channels

WHY YOU’LL BE A GREAT FIT

The success in this role will demonstrate itself through the following attributes and skills:

Superb communication skills (verbal and written)

Independent work ethic and collaboration skills to work as part of a team

Organization skills to ensure process improvement and implementation integrity

You have these minimum qualifications:

Two (2) years of professional work experience in Technology or related field

Three (3) years of hotel experience using Property, Sales or Revenue Systems daily 

Solid understanding of Hilton’s systems (PMS, CRS, downstream systems) and interfaces 

Travel 70-80% of the time, both domestic and international 

Bilingual Mandarin / English speaker, as classroom trainings are conducted in Mandarin and English

It would be useful if you have:

Bachelor’s Degree or Associate Degree

Consistent record of accomplishments executing Hilton’s standard operating procedures 

Shown success in a customer-facing environment (i.e. through satisfaction scores)

Proven track record of accomplishment as a systems installer

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!