Job Summary:

As the Escrow Associate in the India Payments team, you will be responsible for managing a large portfolio of Escrow client relationships, and will interact with various escrow business partners including Sales, Product Management, Clients/counsels, internal stakeholders such as Operations and Risks. You will have full accountability for all facets of account administration from inception to termination. This position will report to the Middle Office Head in APAC while locally to the Escrow Sales in India.

Job responsibilities:

Manage and oversee end-to-end new transaction onboarding, working closely with the firm’s client KYC and onboarding team as well as the wider APC Escrow Middle Office team.Manage the client facing tasks in India from delivering presentations, product specific training and ongoing sales calls to acting as the local escalation point.Liaise with clients and colleagues globally to develop and sell cross-border solutions, targeting both incoming and outgoing flows from Asia.Interact with client’s external counsel to negotiate Escrow contracts in a proactive and professional manner, ensuring that the risk and liability profile of JPMorgan is protected while also ensuring that the needs of the client with respect to responsiveness and timely closing are metWork with team members to ensure accounts are open in good time, and deal information is set up on all operating systems / contractual obligations notedGenerate new business through sales of Escrow product to both new and existing clients and referral sourcesUnderstand and perform all duties to be performed by JPMorgan under each Escrow AgreementEnsure that administration and risk aspects of Escrow account portfolio are handled flawlesslyCoordinate with team members to ensure that fee invoices are created promptly and receivables collected efficientlyEnsure all account activities are in compliance with relevant governing documents and JPMorgan policies and procedures, including account documentation, payment processing, callbacks, investments, account setup, account termination and claims process.Provide strong customer service by responding to client requests in a timely manner, offering solutions to client needs, and developing meaningful client relationships

 

Required qualifications, capabilities, and skills:

Bachelor's Degree / MBA in Finance, Chartered Accountant, Company Secretary or L.L.B.Legal Training or experience in legal contract negotiation (preferably Escrow or Trust Contracts)3-5 years’ work experience in financial services, preferably in EscrowDemonstrated leadership skills via team or project managementDemonstrated sales and strong customer service orientation including relationship managementHighly motivated team Player, and dedication to customer satisfactionStrong verbal and written communication skillsExperience in independent decision makingCompliance and regulatory experience helpfulExcellent organizational skillsExcellent PC Skills including Word, Excel