At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. **Job Summary** Iron Mountain is seeking a motivated **Customer Excellence Associate** to join our **Customer Excellence (Service Management)** team. In this role, you will be responsible for providing exceptional customer support and resolving complex, escalated issues to drive service quality. You will serve as a key point of contact for our customers, ensuring their concerns are addressed with professionalism while collaborating with cross-functional teams to deliver seamless solutions. **What You’ll Do** In this role, you will: + **Responsibility 1:** Manage and resolve complex customer inquiries via phone, email, and chat, ensuring all issues are handled efficiently to meet or exceed Customer Effort Score (CES) and Customer Satisfaction (CSAT) targets. + **Responsibility 2:** Collaborate with cross-functional teams to address high-level customer concerns and identify opportunities to enhance service processes and the overall customer experience. + **Responsibility 3:** Ensure compliance with organizational standards by assisting in the development of customer service policies and maintaining professionalism in a fast-paced, live environment. **What You’ll Bring** The ideal candidate will have: + **2-5 years** of experience in customer service or related roles. + **Strong knowledge** of Customer Relationship Management (CRM) software and the Microsoft Office suite. + **Proven ability** in complex problem-solving, conflict resolution, and handling challenging customer situations calmly in a live environment. **Call to Action** If you are passionate about delivering excellence and ready to elevate the customer experience, **apply today** to join the Iron Mountain team in Bangalore! Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0097593