**About the Role:** **Grade Level (for internal use):** 07 **The** **Role:** Associate, Channels Technical Specialist (Webservice API's) **Grade** ( _relevant for internal applicants only_ ): 07A **The Location:** Islamabad, PK. **The Team:** A combination of skilled individuals that support all products under the DMS Web Service API umbrella. Helping clients automate their workflow with relevant, actionable, and timely data. The team is spread across two geographies: Pakistan and India. API Support is a bridge between the clients and S&P Global Market Intelligence. This includes Development Teams, Product Management, Relationship Management, and Industry teams. **The Impact:** As the first point of contact for clients you will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our DMS Web Service API products, you will be required to help clients understand the functionality of the product and the data we deliver through it. With your help, clients are able to come up with efficient solutions, while the internal teams are able to make timely decisions that are client focused. **What’s in it for you?** + You will attain a basic understanding of the finance industry and learn technical expertise like User Acceptance Testing (UAT), SQL, API Technologies and MS Excel. + Get a great opportunity to talk to external clients and internal stakeholders across globe. + Liaise with different product teams, development teams, and platform managers to analyze and help resolve product delivery related issues. + Independently identify issues, resolve problems, and participate in a solution driven organization. + Be part of a company that is a result-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities. + Based on planned growth & initiatives, you can emerge to the next roles. Grow professionally and personally throughout the tenure. **Responsibilities:** + Be a product specialist for the DMS Web Service API Solutions and provide in-depth technical assistance to clients. + Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities. + Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues. + Understand and triage client questions/ concerns in an effective and timely manner + Make suggestions in regards to product usability and quality + Work with the development teams to develop solutions that are client focused. + Work with Product and Account teams to effectively convey a client’s wants and needs + Exercise independent discernment during UAT in developing test plans and evaluating results of testing. + Work with teammates on projects, which improve and develop subject matter expertise and improve process flow. **What we’re looking for:** **Basic Qualifications:** + Minimum of a Bachelor's/College degree in Computer Science or other technical related fields. + Excellent written, verbal and presentation communication skills. + Basic knowledge of Web Service API’s. + Basic understanding of SQL language. + Awareness of Operating Systems and their functional dynamics. + Good knowledge of C#/Java/Python. + Strong attention to detail and ability to multitask effectively. + Team-player mentality with strong collaboration skills. + Flexible to changes in a rapidly evolving environment. + Demonstrate troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and strong communication skills. **Preferred Qualifications:** + Prior experience in client support teams + Knowledge of OData API + Web Services/Architecture **About Company Statement:** **About S&P Global Market Intelligence:** At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence. S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law. **About S&P Global Market Intelligence** At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . **What’s In It For** **You?** **Our Purpose:** Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. **Our People:** We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. **Our Values:** **Integrity, Discovery, Partnership** At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals. **Benefits:** We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: + Health & Wellness: Health care coverage designed for the mind and body. + Flexible Downtime: Generous time off helps keep you energized for your time on. + Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. + Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. + Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. + Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries **Global Hiring and Opportunity at S&P Global:** At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- **Equal Opportunity Employer** S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.  **US Candidates Only:** The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) **Job ID:** 315301 **Posted On:** 2025-04-28 **Location:** Islamabad, Pakistan