At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact on this role?

The Product Owner is a collaborator, a well-organized, action-oriented individual with exceptional leadership and functional expertise, confident in presenting, facilitating, and building a network of strong relationships across our organization. This role will require strong collaboration with Technology to design how functionality will work and design the validation process at regular intervals that Salesforce & partnering platform features developed align with original requirements provided to the team.

Collaborate with Product, Engineering, Business, and Operations stakeholders to plan, manage, and execute strategic initiatives across the eCRMs portfolio

Participate in daily stand ups and relate Agile ceremonies leading and delivering efficient solutions to complex prioritization and business requirements

Develop, maintain, and communicate portfolio-level plans, timelines, and roadmaps, ensuring alignment with broader business goals

Identify risks, dependencies, and resource constraints across projects and work with cross-functional teams to proactively mitigate

Produce executive summaries, dashboards, and presentations for senior leadership and steering committees

Support prioritization efforts across multiple programs and initiatives, balancing competing demands and lines of business priorities

Foster collaboration and transparent communication across product, engineering, and lines of business to ensure initiative success

Minimum Qualifications

A minimum 3+ years’ experience in portfolio management, program management and/or product management. Due to the nature of the role, a well-rounded individual with proficiency in these areas would be deemed as the best candidate.

Strong enterprise thinking and customer mindset with a track record of influencing others to embrace change. A quick and decisive thinker, with natural abilities to lead and execute activities across a large team.

Very strong collaboration skills - ability to lead and build relationships cross-functionally to deliver on shared objectives. Proven ability to lead and manage workstreams independently and juggle multiple projects in a rapidly changing environment.

Excellent/sharp/concise/clear verbal and written communication skills, a must. The ability to interact effectively with diverse audience across Business and Technical teams, and more senior audiences are a must. Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences.

Highly skilled in Agile product development methodologies and a mastery of enterprise collaboration tools. Proficiency in analytical and presentation tools a must, including Excel and PowerPoint; experience with Atlassian tools, including Clarity, Jira, Rally, and Confluence a plus.

Strong problem solving and critical thinking skills. Demonstrate success in reviewing data and demonstrating insights to meet complex reporting needs and interest in learning new tools and ability to experiment with new ways of demonstrating key themes from data.

A dedicated team-player with a passion for innovation and a demonstrated ability to evolve in a changing environment.

Self-starter who can work independently, has exceptional problem solving and critical thinking skills, strong organizational skills with great attention to detail.

Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.

History of high performance and proven ability to adjust to shifting priorities and manage through ambiguity.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries 

Bonus incentives 

Support for financial-well-being and retirement 

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

Generous paid parental leave policies (depending on your location) 

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.