**Introduction** . **Your role and responsibilities** Acompanhamento de indicadores, KPIs do negócio e SLA. Controle e garantia de qualidade. Reuniões com fornecedores e contratantes. Acompanhamento de Call Center, criaçao de relatorios, dashboards e materiais em ppt. vaga 100% presencial no cliente. **Required technical and professional expertise** Conhecimento de atendimento, call center, excel e ppt **Preferred technical and professional experience** Conhecimento de CRM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.