Assistant Vice President - CDD Proficiency Coaches (CPCs) - AML Refresh Ops - Ops Professional MKTS Singapore, Singapore **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-apac/job/Singapore/Assistant-Vice-President---CDD-Proficiency-Coaches--CPCs----AML-Refresh-Ops---Ops-Professional-MKTS\_25043194-1) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** AMLSubject matter expert with at least 1 year experience in current role. Analyzes and resolves complex operational problems. Provides technical support to the team and consults on a wide variety of topics across functional and business support lines. Knows front to back process/system flow. Strong product and market knowledge. Acts as a lead on multiple projects/initiatives on behalf of the team. Drives process improvements. Acts as Go To person for the other team. Acts as Go To person for the manager, performing some routine management support (interviewing, training & support for team members). Develops and delivers training for the team. Understands client needs, escalates issues appropriately (timely and appropriately). Proactively identifies risk. **Responsibilities:** Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The Proficiency Coach primary responsibilities will include: + Works with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training + Provide real-time on floor support and coaching to Refresh analysts as they work through Refresh cases + Collaborates with management to provide transparency in knowledge gaps with proficiency + Ensures speed to proficiency and overall knowledge of process for associates + May need to review ILQA defects to identify gaps in skillset + Assist with Process and Procedure updates and implementations + Facilitates training activities and/or demonstrations + Assists with audit queries for actions steps owned by the Readiness & Enablement team.Participates in escalation routines with partners, such as Front Line Associates, Quality (ILQA/M&I), GFC **Skills:** + At least 1 year experience in GBGM AML Client Outreach, Onboarding, Refresh Operations, Monitoring and Inspection or In-Line Quality Assurance within the Bank + Experience as an AML SME, coach, readiness, and/or manager + Experience researching complex queries, balancing risk and client experience + Proficient with AWARE, Panther, Tableau, AKRIT + Strong leadership presence and implementation skills + Strong communications skills with leadership, and ability to communicate across multiple audiences + Documented experience performing in a process-oriented production environment that changes periodically + Must work well within a team and individually + Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote management + Must be flexible and adapt quickly to change + Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions + Understands and respects cultural differences + Proficient in MS Office Suite (Excel/Word/Outlook/OneNote) **Desired Skills:** + College degree (Associates or higher) or comparable work experience + Experience leading highly productive teams in a fast-paced environment + Expert experience with MS Office Suite (Excel/Word/Outlook) + ACAMS or equivalent certification Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.