Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.
We are currently seeking a high calibre professional to join our team as an Assistant Technical Services Manager.
Principal Responsibilities
In this role you will
Primary Responsibility is to provide L2 and L3 production support across global HSBC network infrastructure such as Route/Switch, Firewall, F5, DNS etc
Network troubleshooting to deliver desired performance or break-fix
Working with variable IT teams including Incident Management during crisis and represent Connectivity
Working as part of a global team of Network Support Specialist
Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis
Drive down infrastructure service outages and repeat failures. Ensure global standards are set and adhered to
Work with variable Connectivity platform engineering teams and Vendor to continuously improve the service
Be willing to provide on-call support on a rotational basis – which is financially rewarded. Well documentation and knowledge transformation to L1 support engineer or junior engineer
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.
We are currently seeking a high calibre professional to join our team as an Assistant Technical Services Manager.
Principal Responsibilities
In this role you will
Primary Responsibility is to provide L2 and L3 production support across global HSBC network infrastructure such as Route/Switch, Firewall, F5, DNS etc
Network troubleshooting to deliver desired performance or break-fix
Working with variable IT teams including Incident Management during crisis and represent Connectivity
Working as part of a global team of Network Support Specialist
Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis
Drive down infrastructure service outages and repeat failures. Ensure global standards are set and adhered to
Work with variable Connectivity platform engineering teams and Vendor to continuously improve the service
Be willing to provide on-call support on a rotational basis – which is financially rewarded. Well documentation and knowledge transformation to L1 support engineer or junior engineer
To be successful you will need
Network technology supporting experience in large company
Strong technical skills for handling variable network Technology such as Cisco Route/Switch, Cisco ACI, Juniper Route, Checkpoint Firewall, DNS, F5 etc
Deep understanding of Data Networks Topologies and protocols
Strong drive to improve the services we provide to our business. Need to be a good team player and able to collaborate at all levels
Understanding of Working to ITIL/Agile Standards/Framework
Experienced with variable network management tools such as NetScout, wireshark, Splunk, Sevone etc or similar tools
Willingness and ability to learn new telecoms technologies and supporting tools
Strong communication skills and be able to communicate at all levels within the business
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
To be successful you will need
Network technology supporting experience in large company
Strong technical skills for handling variable network Technology such as Cisco Route/Switch, Cisco ACI, Juniper Route, Checkpoint Firewall, DNS, F5 etc
Deep understanding of Data Networks Topologies and protocols
Strong drive to improve the services we provide to our business. Need to be a good team player and able to collaborate at all levels
Understanding of Working to ITIL/Agile Standards/Framework
Experienced with variable network management tools such as NetScout, wireshark, Splunk, Sevone etc or similar tools
Willingness and ability to learn new telecoms technologies and supporting tools
Strong communication skills and be able to communicate at all levels within the business
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.