Manage and lead key account testing program with clients and global laboratories Provide on-site service, offering immediate advice and support to clients, vendors and suppliers Establish, review & update client’s testing manual, testing method and operational procedures Analyze testing results and offered suggestion for improvement and solution Review failed testing results and developed solutions with clients Conduct seminars, presentations and briefing sessions on testing procedures and regulatory requirements Communicated and negotiated with clients, vendors, suppliers and testing laboratories Liaised with clients, vendors, suppliers and specialists to develop testing procedures and work flow