The Assistant Store Manager is responsible for partnering with the Store Manager to successfully building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.

MAIN ACTIVITIES

Drive Business Performance

Drive store's sales performance through the sales team and in collaboration with the store managerIdentify and develop client development opportunities for the storeCoach the team to provide a consistent level of personalized service to all clients and creating long-term relationshipsMaintain own client portfolioSupport the store manager in preparing buying sessionsMaking critical client decisions and runs business during Store Manager absence

Client Experience

Manage the shop floor to ensure the best possible service level at all timesBe an ambassador of Hermès: demonstrate active presence on the sales floor, show exemplarity and excellence in all client interactionsSupport sales teams in managing challenging situationsManage in- and out-of-store client events and experiences
 

Team Animation

Train and motivate sales associates to achieve best performance within Hermès standards and everyone's development needsCultivate a strong collaborative spirit and supportive team atmosphere where everyone is treated with respectOversee team’s development by providing on-the-job training, product training, soft skills training, etc.Perform yearly appraisals for the team reporting to the individualAssists in maintaining database of candidates for store and in recruiting and interviewing to fill open positionsIntegrate new comers by sharing the Hermès spirit, quality and service expectations

 

Operations & Administrative Support

Support the Store Manager in projects and administrative tasksProvide inputs and assists Boutique manager in management reportsOrganize and facilitate morning briefing with Store Manager daily for related topics. Ensure respect of all company policies

 

PROFILE

At least 10 years of high end retail experience3 to 5 years of managerial experienceStrong team building, interpersonal and communication skills. Ability to lead and drive team performance and customer serviceGood customer relationship management skillsStrong business sense with good analytical skillsAbility to interpret sales data and translate into effective business recommendations.Problem solving capabilitiesStrong team playerFocus on qualitySpirit of curiosity and eager to learnCare for resultsFlexibility and drive to go the extra mileFlexible in work availability as business needs dictate.Fluent in Dutch and English. French is an assetA good sense of humour!