Main activities

OPERATIONS & ADMINISTRATIVE SUPPORT:

Support the Store Manager in all operational & administrative areas Ensure the respect of all company policies

 

DRIVE BUSINESS PERFORMANCE:

Achieve and drive own and team's sales objectives Identify and develop client development opportunities for the team Maintain own client portfolio Coach the team to provide a consistent level of personalised service to all clients creating long-term relationships Support the store manager in preparing the buying sessions

 

TEAM ANIMATION:  

Be the link between the team and the Store Manager through frequent presence on the sales floor Train and motivate the team to achieve best performance within Hermès standards and everyone's development needs  Assist team in the selling ceremony and front-of-house operations  Integrate new comers by sharing the Hermès spirit, quality and service expectations  Coordinate daily morning briefs

 

CLIENT SERVICE:

Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions Handle client complaints and be a strong support to the team in case of conflicts Offer an excellent after-sales service to create client loyalty

 

 

Profile At least 10 years of high end retail experience 3 to 5 years of managerial experience Ability to lead and drive team performance and customer service Good customer relationship management skills Strong business sense with good analytical skills Problem solving capabilities Strong team player Focus on quality Spirit of curiosity and eager to learn Care for results Flexibility and drive to go the extra mile Fluent in Dutch, French and English  A good sense of humour!