General Role

Responsible for managing the daily store operations and supervising a team of sales staff to deliver quality and consistent services, to drive results, and to ensure operational excellence at the store level.

 

Main Responsibilities:

Sales and Customer Service

Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service, and build client relationships. Regularly evaluate the sales and customer service skills of staff and provide coaching on skills improvement where necessary. Monitors and assists sales staff development by providing on-the-job training, product training, etc. Identifies and handles client enquiries and complaints. Recommend creative ideas to build/develop a strong, regular clientele

Operations

Assist the Store Manager in managing and overseeing the daily store operations Able to manage, drive, and achieve KPI(s)  Ensures store presentation is consistent with the brand image Coordinate and execute sales plans, marketing events, and promotion programs with the team Ensure proper security measures are enforced across processes and store Always ensure a high standard of grooming for all staff in the store 

Ad-hoc Duties

Provides inputs and assists the Store Manager in formulating sales strategies, preparing sales analysis, and management reports. Perform any other duties that may be assigned from time to time by the Store Manager

 

Requirements & Capabilities:

At least 5 years of relevant experience in high-end fashion, luxury industry, or in a similar capacity.  Passionate in the retail industry with good selling skills.  Likes fashion and appreciates quality products. Fluent in English. French is a plus.  Must be a good team player, pleasant, service-oriented, and self-motivated.  Strong team building, interpersonal, and communication skills.  Hands-on computer knowledge of MS Office.  Able to work shifts/ weekends, and public holidays.