DUTIES AND RESPONSIBILITIES: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing 
fast and friendly Customer Service. Responsible assisting Store Director with total store CSI 
(Customer Satisfaction Index) and communicating with customers on total store resolutions. 
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom
announcements and one-on-one customer interaction. 
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves 
customer complaints. Assists Store Director with closing the loop between customer and 
employee relations by resolving customer’s critique of store and/or employees. 
• Primary responsibility assisting with, total store operations. In that regard, implements Company and 
Division merchandising, operating and sales initiatives. As well as driving sales, achieving gross 
profit and managing expenses. 
• Assists with planning daily operations, monitoring production process following company procedures and 
profitability.
• Communicates with Operation Specialists for support on execution of sales promotions and division 
programs. 
• Communicates Company goals, objectives, policies, practices and procedures to department 
managers and employees, ensures compliance within all departments setting total store 
expectations. 
• Meets at least weekly with department managers to review ads, sales plans and store promotions.
In the event of Store Director’s absence, ensures that an alternate manager conducts such 
meeting(s).
• Ensures that the Company’s safety and health initiatives are implemented and communicated to 
employees. Emphasizes safety and health code compliance in all work practices. 
• Responsible for maintaining integrity in food safety and sanitation practices for all departments as well as 
keeping store compliant in all areas. 
• Reviews training and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC 
(Code of Business Conduct), Meat Grinding and Tracking Log, Texas Work Place Benefits Plan Manager, 
Food Handlers Manager and any other compliance company and state specific. 
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb 
Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Ensures total store compliance, including but not limited to Division scheduling initiatives, policies, 
wage and payroll guidelines, Time Clock Policy, benefit plans, , child labor and all other employment 
laws. Maintains accurate and complete records, consistent with the law and records retention 
policies.
• Complies with and ensures compliance with company grooming standards and dress code. 
• May be required to review and approve all department schedules in advance of posting to ensure 
appropriate staffing and adequate coverage.

• Assists Store Director with maintaining good store conditions, product quality and rotation, labeling 
standards, and code date compliance in all departments. Conducts daily inspections of store 
conditions and coaches employees in the process.
• Assist with staffing, recruiting, hiring, and training within store. Evaluates employee job performance 
and assists in making personnel decisions such as promotion, termination and disciplinary action, 
including completing necessary paperwork. 
• Identifies training needs of key employees for future development and ensures completion of such 
training. 
• Appropriately resolves employee relations, including complaints of discrimination, harassment, 
working off the clock and violations of the law, with guidance and support from the Human Resources 
Department.
• Builds and maintains positive employee morale.
• Maintains and safeguards confidentiality concerning employees, store sales, and Company 
information. 
• Clearly and accurately provides guidance and instruction to department managers, supervisors and 
employees. 
• Oversees and ensures compliance with; proper cash handling procedures, accounting of sales, safe 
procedures and safeguards Company assets. 
• Controls shrink. Assists with Maintaining and controlling inventory levels in the backroom areas and 
on the sales floor per Division guidelines. Develops operating budgets and controls all in-store 
operating, maintenance, expense and supply costs. 
• May assist with processing and completing all required reports and administrative paperwork. 
• Prepares sales and inventory reports. Physical inventory taken every 4 weeks. Responsible for accurate 
inventory of all merchandise, supplies and equipment. Properly conducts or oversees inventories and 
independent audits. Has a complete understanding of reports including, but not limited to, P&L (Profit 
and Loss Statement), S&P, invoices and any other store reports. 
• Supervises the processing of all reclamation as well as maintains orderly and in-stock conditions in 
back room and all departments. 
• Recommends the expenditure for improvement or repair of store equipment and building to Store 
Director. 
• Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly 
maintained. 
• Implements emergency procedures in the event of equipment and software malfunctions. 
• Creates and maintains positive community relations. Develops, promotes and maintains positive 
communication channels with manufacturer’s representatives, Store, Division and Corporate 
personnel. Assists with monitoring market conditions, trends and competitors’ activities.
• Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters and 
Sterilox machine.
• Ability to perform receiving duties including; breaking down loads, verifying orders using invoices, 
inspecting quality, reporting shortages, stocking and rotating product. Adheres to product temperature 
and storage guidelines and follows proper packaging techniques. 
• Maintains a good rapport with vendors and Warehouse. 
• Ensures that proper temperature levels for product are maintained. Complies with retail labeling 
laws, federal and state regulations, Company and code dating policies.
• Complies with all workplace safety rules and regulations. 
• Ability to operate computer software and electronic ordering devices to order product. Requires basic 
knowledge of Excel, Word, PowerPoint and Email system. 
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and 
integrity. Treats all employees consistently, fairly and with Courtesy, Dignity and Respect.
• Other necessary and required duties.

SKILLS AND PHYSICAL REQUIREMENTS:
• Requires strong communication and interpersonal skills and the ability to maintain professional 
demeanor in regards to customers and co-workers. 
• Requires a good understanding of overall company practices and all department policies and 
procedures. 
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to 
approximately 50 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks 
and pallet jacks. Performs repetitious arm movement to prepare, package and display products.
• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods of time.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires 
knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, 
standards, perishability, product handling, sanitation, labeling and department policies and procedures.
• Operates telephone, pallet jack, hand truck, knives, scissors, safety cutters and Sterilox machine. Utilizes 
cleaning supplies and equipment. 
• Operates computer software and electronic ordering devices to order product. Requires basic knowledge 
of Excel, Word, PowerPoint and Email system. 
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is 
required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job 
duties.