DUTIES AND RESPONSIBILITIES Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist customers by making product suggestions and filling special orders. Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to Store Director as needed. Engage in suggestive selling and other sales techniques via: Telephone In-store intercom announcements One-on-one customer interaction Maintain knowledge of duties performed by all department employees; oversee and assist with preparation, brewing, and serving of food items. Implement proper and efficient product preparation and packaging techniques. Operate related equipment such as: Kitchen utensils Conventional and microwave ovens Coffee grinder, coffee machine, espresso machine Blenders, printers, pallet jacks Maintain hot and cold foods to company standards. Brew coffee and tea; operate electronic cash register to total customer bills; accept payment and make correct change. Maintain knowledge of proper procedures and coffee bar layout. Ensure case cleanliness and visual appeal; maintain proper sanitation and appearance of Starbucks area and equipment; ensure a safe work environment. Ensure temperatures are maintained during preparation, display, and storage. Schedule, supervise, train, and assign duties to department employees; ensure adequate coverage and service levels. Train employees on store policies, sales techniques, and record-keeping procedures. Identify and develop employees with high potential for advancement. Plan daily operations; monitor production processes for compliance and profitability. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Control inventory to ensure adequate quantity, quality, and freshness; maintain levels per division directives. Stock and rotate products; maintain and organize cooler. Understand opening and closing department procedures. Build displays; rotate and discard outdated or spoiled products. Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook. Enforce proper code dating for all products within the department. Monitor employee productivity and evaluate overall performance. Initiate personnel actions such as interviews, transfers, promotions, and disciplinary measures. Follow and maintain department standards and requirements for handling quick-sale items. Implement effective promotional and seasonal displays. Perform receiving duties including: Breaking down loads Verifying orders using invoices Inspecting quality and reporting shortages Stocking and rotating product