POSITION SUMMARY

Supports the General Sales Manager in all aspects of retail operations, including sales performance, team leadership, visual merchandising, and customer experience. This developmental role prepares candidates for future General Sales Manager responsibilities through hands-on leadership experience and operational management.

KEY RESPONSIBILITIES

Sales Performance & Operations Management

Oversee daily showroom operations across all departments under General Sales Manager direction Monitor and analyze sales metrics including margins, volume, quotas, and closing ratios Recommend strategic sales goals and performance improvement initiatives Generate and submit operational reports in a timely and accurate manner Manage budgeted administrative costs including payroll and operational supplies

Leadership & Team Development

Provide exemplary leadership to sales, guest experience, and visual presentation teams Coach and mentor team members to achieve individual and collective success Participate in recruiting, hiring, onboarding, and training processes Foster a positive, professional, and collaborative team environment

Customer Experience & Service Excellence

Partner with General Sales Manager to resolve escalated customer concerns beyond Guest Experience Manager authority Ensure exceptional customer service standards across all touchpoints Support implementation of company customer service initiatives and protocols

Visual Merchandising & Store Presentation

Collaborate with Visual Presentation Manager on strategic product placement and merchandising Ensure showroom presentation aligns with company standards and seasonal directives

Communication & Compliance

Communicate policy changes, updates, and critical information to all team members Document procedures, tasks, and operational activities comprehensively Maintain timely and effective communication across all organizational levels Ensure compliance with company policies, procedures, and operational standards

Additional Responsibilities

Support special projects and initiatives as assigned Perform other duties essential to business operations

REQUIRED QUALIFICATIONS

Education

High School diploma preferred  Bachelor’s degree in business administration, Retail Management, Marketing, or related field preferred

Experience

Demonstrated success in retail sales environment preferred Minimum 1 year of retail management or supervisory experience preferred Proven track record of meeting or exceeding performance expectations in current role

Knowledge & Skills

Comprehensive understanding of company Mission Statement, Core Values, Customer Belief System, Differentiators, and operational Disciplines Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong analytical skills with ability to interpret sales data and metrics Exceptional verbal and written communication abilities Advanced team building and interpersonal skills Effective coaching and mentoring capabilities

Performance Standards

Current performance must meet or exceed company expectations Successful completion of company orientation and training program Travel:Occasional travel may be required for training, meetings, or temporary assignments

COMPETENCIES FOR SUCCESS

Leadership Excellence

Inspires and motivates team members to achieve outstanding results Leads by example with integrity and professionalism Creates accountability while fostering supportive environment

Business Acumen 

Understands retail operations, financial metrics, and performance drivers Makes data-informed decisions to optimize results Balances customer experience with operational efficiency

Customer Focus 

Prioritizes exceptional customer service in all interactions Resolves issues with professionalism and urgency Builds lasting customer relationships

Adaptability & Growth Mindset 

Embraces change and new challenges Continuously seeks learning and development opportunities Demonstrates flexibility in dynamic retail environment

Communication & Collaboration 

Communicates clearly, professionally, and effectively across all levels Builds strong working relationships with peers and leadership Actively listens and responds to feedback

WORKING CONDITIONS

Retail showroom environment Extended periods on sales floor interacting with customers and team Office work for administrative tasks and reporting Variable schedule including nights, weekends, and holidays

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to deliver exceptional customer experience. That's why Ashley Furniture is #1 in our industry. 

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business. 

Apply today and find your home at Ashley! 

Compensation: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors. You will be paid an hourly rate of $18.51 per hour, including a commission plan. Employees are also eligible to earn bi-weekly and monthly commissions and other incentives based upon individual and store sales performance.  According to historical data, if store sales targets are met, employees can reasonably expect to be paid between $17,250 and $30,000 in commissions and other incentives annually, depending on individual sales performance and store sales volume.”

Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company. 

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of California Paid Sick Leave.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made based on an individual’s skills, qualifications, merit, and business need.