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Department: Food & BeverageJob Level: ManagementJob Type: Full TimeHours per week: 40Job Reference: req13840Date Posted: 1 AugustSalary: Up to £36,000 per annum (rate inclusive of TRONC)

Assistant Room Service and Executive Lounge Manager job opening at Park Plaza Riverbank London Hotel

At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as Assistant Room Service Manager is so important.

Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, with very busy In-Room Dining and Executive Lounge operations.

The Assistant Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Assistant Room Service Manager plays a key role in delivering a seamless and luxurious room service experience.

As our Assistant Room Service and Executive Lounge Manager, you will receive:

Salary: £31,000 per annum plus service charge (Up to £36,000 per annum including SC)Subsidised Travel arrangements after midnightHeavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)50% F&B discount at our restaurants and bars (for your whole party)Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service! Two free meals per day - including days off if you wish to come in!Access to 40% of your pay before payday through Wagestream!Recommend a Friend scheme - £750BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.Vitality at work scheme with great gym discounts & moreRide to Work Scheme & free local cycling lessonsTravel season ticket loans (if applicable)24/7 access to our Employee Assistance ProgrammeRotas published at least two weeks in advance (if applicable)Uniforms provided (if applicable) & free dry cleaningAnnual Staff parties and eventsCompany pension plan & award-winning training 

We are looking for our Assistant Room Service and Executive Lounge Manager, who:

Assists the Room Service Manager in overseeing the daily operations of the in-room dining department.Inspires, coaches and mentors team membersFocuses on team training and development, customer satisfaction, health & safetyCoordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of ordersHandles guest complaints and feedback promptly and professionallyManages inventory, supplies, and equipment needed for room service and executive lounge operationsShares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, CareAssists with scheduling, payroll, and administrative duties as neededMonitors performance metrics and suggests improvements to processes and service standardsHas previous experience as an Assistant Room Service Manager, Guest Relations Manager, Room Service Manager or Executive Lounge Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it. 

Apply Now