Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Catering, Food Services & Restaurants Company Industry
Travel, Hotel & Tourism Company description

We are far more than a worldwide leader. We are more than 240,000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences.
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Sofitel Dubai the Obelisk

Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a gastro pub, a French brasserie and pool bar & lounge bring residents and patrons together to celebrate the French "joie de vivre". Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or work out in a fully-fledged fitness center. Business travelers have access to 1,589 square meters of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Sofitel Dubai the Obelisk will infuse the brand's essence by capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Job description The position

To manage the overall operation of the restaurant, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

Key roles & responsibilities To support the assistant director food & beverage in managing a smooth F&B breakfast operation. To ensure that all operating standards are adhered to in order to achieve the level of service established in the departmental operations manual. To assign responsibilities to subordinates and to check their performance periodically. To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies. To participate in the formulation of the annual operating budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the annual business plan. To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped. To assist in conducting monthly inventory checks on all operating equipment and supplies. To carry out monthly, quarterly, bi-yearly, and yearly inventory of operating equipment. To establish a rapport with guests maintaining good customer relationships and assisting to update guest history files. To ensure guest trust and online reviews are well managed. To conduct daily pre-shift briefings to Heartists on preparation, service and product knowledge. To attend the daily F&B briefings. To liaise with the kitchen and beverage department on daily operation and quality. To handle all guest complaints, requests and enquiries on food, beverage and service. To assist in the operations and be visible at all times in the outlets. To ensure that the outlet cashiering procedures are strictly adhered to. To assist in the revision and updating of the outlet departmental operations manual on an as-needed basis. To assist in the formulation of the annual marketing plan to establish a list of marketing activities in line with the compilation of the annual business plan. To maintain the daily log book. To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business and submit a copy to the human resources department. To maintain the outlet bulletin board. To ensure all the Accor and INES trainings are done. To submit all guest/Heartist incident reports. To report lost and found items. To order and manage the casual request sheet, ensuring the pre-approvals are in place. To ensure that the outlet is kept clean and organized, both at the front and back areas. To liaise and organize with housekeeping and stewarding departments so that the established cleaning schedules are strictly adhered to. To issue repair and maintenance work orders to ensure proper maintenance of the outlet. To supervise the ambassadors within the department, ensuring that the correct standards and methods of service are maintained as stated in the hotel and department operations manual. To maintain a high standard of personal appearance and hygiene at all times. To ensure that the department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved. To contribute to regular departmental communications meetings. To assist in the training of the Heartists ensuring that they have the necessary skills to perform their duties with maximum efficiency and in the most productive manner. To ensure duty rotas are posted and timesheets submitted on time with a copy to the food & beverage departments. To liaise and inform food and beverage department and human resources department of all training sessions. To conduct Heartist performance appraisals. To identify and develop young talents within the outlet for future potential growth within the group. To be entirely flexible and adapt to rotate within the different outlets of the food and beverage department. To carry out any other reasonable duties as assigned by the assistant director of food and beverage. Qualifications Personal attributes Excellent reading, written and oral proficiency in English. Experienced in all aspects of restaurant service. Must be well-presented and professionally groomed at all times. Excellent leader and trainer with strong motivational skills. Strong interpersonal skills and attention to detail. High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination. Proven organizational skills, able to set and meet deadlines with quality results. Qualifications Degree in hotel restaurant management or equivalent. Experience Minimum 2 - 3 years hotel experience. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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