The Assistant Reservations Manager plays a key leadership role within the Reservations and Revenue function, ensuring seamless reservation operations, exceptional guest service, and effective coordination with Sales, Front Office, and Operational teams. This position supports the Reservations Manager in maximizing room revenue, optimizing inventory, maintaining brand standards, and ensuring an elevated guest experience aligned with Alila’s hallmark of personalized, intuitive hospitality.

Responsibilities

Oversee daily reservations operations and ensure accurate, timely handling of all bookings.Support revenue strategies, rate management, and inventory control.Maintain high-quality guest communication and handle special requests, VIPs, and escalations.Coordinate with Sales, Front Office, and Guest Experience teams to ensure a seamless pre‑arrival journey.Lead, Support, train, and motivate the Reservations team to uphold Alila and Hyatt service standards.

The Assistant Reservations Manager plays a key leadership role within the Reservations and Revenue function, ensuring seamless reservation operations, exceptional guest service, and effective coordination with Sales, Front Office, and Operational teams. This position supports the Reservations Manager in maximizing room revenue, optimizing inventory, maintaining brand standards, and ensuring an elevated guest experience aligned with Alila’s hallmark of personalized, intuitive hospitality.

Responsibilities

Oversee daily reservations operations and ensure accurate, timely handling of all bookings.Support revenue strategies, rate management, and inventory control.Maintain high-quality guest communication and handle special requests, VIPs, and escalations.Coordinate with Sales, Front Office, and Guest Experience teams to ensure a seamless pre‑arrival journey.Lead, Support, train, and motivate the Reservations team to uphold Alila and Hyatt service standards.

Qualifications

Minimum 1 year experience in a similar role in a luxury hotel or resort (Maldives experience is an advantage).Strong knowledge of PMS/CRS systems (OPERA, HARMONY, SynXis or similar), OTA extranets, and MS Office toolsExcellent written and spoken English; additional languages are a plus.Strong leadership, communication, and problem‑solving skills.High attention to detail with a guest‑centric mindset.Ability to thrive in a fast‑paced, multicultural resort environment.

Qualifications

Minimum 1 year experience in a similar role in a luxury hotel or resort (Maldives experience is an advantage).Strong knowledge of PMS/CRS systems (OPERA, HARMONY, SynXis or similar), OTA extranets, and MS Office toolsExcellent written and spoken English; additional languages are a plus.Strong leadership, communication, and problem‑solving skills.High attention to detail with a guest‑centric mindset.Ability to thrive in a fast‑paced, multicultural resort environment.