**Description:** As the Assistant Reservations Manager, you will play a vital role in supporting the Revenue & Reservations Manager in leading the daily operations of the Reservations team. You will be responsible for ensuring seamless booking processes, optimizing inventory and rates, and maintaining a high standard of accuracy across all distribution channels. This role demands a proactive leader with a deep understanding of luxury hospitality, strong system knowledge, and a commitment to delivering exceptional service. + Supervise and guide the Reservations team to ensure courteous, prompt, and accurate guest service + Oversee the daily reservation process including data entry, availability management, and rate integrity + Collaborate closely with Revenue, Sales, and Front Office teams to optimize room inventory and revenue opportunities + Manage group reservations, VIP bookings, and special requests with a high level of attention and personalization + Maintain up-to-date content and availability on all online travel agency (OTA) platforms + Ensure efficient use and management of **Opera PMS** and **Hyatt reservation systems** + Conduct regular training and coaching sessions for the team to uphold reservation standards and system proficiency + Handle guest concerns and complex reservation issues with professionalism and empathy + Analyze reservation reports and booking patterns to identify gaps and recommend improvements **Qualifications:** + Minimum 3–4 years of experience in Reservations, with at least 2 years in a supervisory or assistant managerial role + Prior experience in a luxury resort or five-star hotel is essential; experience in the Maldives is a strong advantage + Proficiency in Opera PMS and Hyatt Central Reservations Systems is preferred + Hands-on experience with OTA extranets (e.g., Booking.com, Expedia, etc.) + Strong communication, organizational, and leadership skills + High attention to detail and analytical mindset + Ability to multitask and work efficiently under pressure in a dynamic, guest-focused environment + Flexibility to work weekends, holidays, and varied shifts as required **Primary Location:** MV-Raa Atoll **Organization:** Alila Kothaifaru Maldives **Job Level:** Full-time **Job:** Reservations **Req ID:** RAA000154 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.