As the Assistant Reservations Manager, you will play a vital role in supporting the Revenue Reservations Manager in leading the daily operations of the Reservations team. You will be responsible for ensuring seamless booking processes, optimizing inventory and rates, and maintaining a high standard of accuracy across all distribution channels. This role demands a proactive leader with a deep understanding of luxury hospitality, strong system knowledge, and a commitment to delivering exceptional service.

Supervise and guide the Reservations team to ensure courteous, prompt, and accurate guest serviceOversee the daily reservation process including data entry, availability management, and rate integrityCollaborate closely with Revenue, Sales, and Front Office teams to optimize room inventory and revenue opportunitiesManage group reservations, VIP bookings, and special requests with a high level of attention and personalizationMaintain up-to-date content and availability on all online travel agency (OTA) platformsEnsure efficient use and management of Opera PMS and Hyatt reservation systemsConduct regular training and coaching sessions for the team to uphold reservation standards and system proficiencyHandle guest concerns and complex reservation issues with professionalism and empathyAnalyze reservation reports and booking patterns to identify gaps and recommend improvements

As the Assistant Reservations Manager, you will play a vital role in supporting the Revenue Reservations Manager in leading the daily operations of the Reservations team. You will be responsible for ensuring seamless booking processes, optimizing inventory and rates, and maintaining a high standard of accuracy across all distribution channels. This role demands a proactive leader with a deep understanding of luxury hospitality, strong system knowledge, and a commitment to delivering exceptional service.

Supervise and guide the Reservations team to ensure courteous, prompt, and accurate guest serviceOversee the daily reservation process including data entry, availability management, and rate integrityCollaborate closely with Revenue, Sales, and Front Office teams to optimize room inventory and revenue opportunitiesManage group reservations, VIP bookings, and special requests with a high level of attention and personalizationMaintain up-to-date content and availability on all online travel agency (OTA) platformsEnsure efficient use and management of Opera PMS and Hyatt reservation systemsConduct regular training and coaching sessions for the team to uphold reservation standards and system proficiencyHandle guest concerns and complex reservation issues with professionalism and empathyAnalyze reservation reports and booking patterns to identify gaps and recommend improvementsMinimum 3–4 years of experience in Reservations, with at least 2 years in a supervisory or assistant managerial rolePrior experience in a luxury resort or five-star hotel is essential; experience in the Maldives is a strong advantageProficiency in Opera PMS and Hyatt Central Reservations Systems is preferredHands-on experience with OTA extranets (e.g., Booking.com, Expedia, etc.)Strong communication, organizational, and leadership skillsHigh attention to detail and analytical mindsetAbility to multitask and work efficiently under pressure in a dynamic, guest-focused environmentFlexibility to work weekends, holidays, and varied shifts as requiredMinimum 3–4 years of experience in Reservations, with at least 2 years in a supervisory or assistant managerial rolePrior experience in a luxury resort or five-star hotel is essential; experience in the Maldives is a strong advantageProficiency in Opera PMS and Hyatt Central Reservations Systems is preferredHands-on experience with OTA extranets (e.g., Booking.com, Expedia, etc.)Strong communication, organizational, and leadership skillsHigh attention to detail and analytical mindsetAbility to multitask and work efficiently under pressure in a dynamic, guest-focused environmentFlexibility to work weekends, holidays, and varied shifts as required