DUTIES AND RESPONSIBILITIES

Customer Service & Sales

Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist customers with product suggestions and make intercom announcements. Engage in suggestive selling and other sales techniques via telephone, intercom, and one-on-one interactions. Answer and respond to incoming calls appropriately; resolve customer complaints and escalate to Store Director as needed.

Operations & Merchandising

Assist with planning daily operations and monitoring production processes following company procedures and profitability goals. Trim, cut, wrap, tray, display, and water produce. Build produce displays, rotate stock, and discard outdated or spoiled products. Ensure cleanliness of work area and department. Implement effective promotional and seasonal displays. May be responsible for operation and maintenance of Salad Bar and Fresh-Made areas (where applicable). Follow and maintain department standards and requirements, including Fresh-Made and product freshness.

Inventory & Stock Management

Assist with controlling inventory to ensure adequate product quantity, quality, and freshness. Maintain inventory levels according to division directives. Stock and rotate products; maintain and organize produce cooler. Ensure proper code dating for all products within the department. Assist with physical inventory every 4 weeks. Control shrink and cost.

Team Leadership

Monitor employee productivity and assist with evaluating overall performance. Assist with scheduling employees to ensure adequate coverage and service levels. Possess specific knowledge of duties performed by all department employees, including opening and closing duties.

Compliance & Standards

Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook. Ensure proper temperature levels for all products are maintained.

Receiving & Equipment

Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating products. Adhere to product temperature and storage guidelines; follow proper packaging techniques. Implement correct product preparation techniques. Operate related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, and Sterilox machine.

Administrative & Reporting

Assist with accurately completing, maintaining, and monitoring daily log sheets, Fresh-Made Production Chart, sales and labor reports, and other required paperwork. Process administrative paperwork and maintain accurate department records.