What will I be doing?As an Assistant Outlets Manager, you will oversee both the Restaurant and Room Service operations to deliver a smooth, efficient, and exceptional guest and member experience. Here are the key responsibilities you will be performing to the highest standards:Oversee day-to-day operations of Frenchy Bar et Brasserie ensuring all stations, levels of service, and guest experience are at the level of standard requiredManage, support, and train the team towards exceptional levels of customer service Ensure high levels of communication are maintained between outlets and other departments throughout the hotelManage guest queries in a timely and efficient mannerRecruit, train, and develop team membersFoster a culture of teamwork, recognition, and hospitality mindsetEnsure cash handling procedures are followed at all timesConduct pre-shift briefings and identify opportunities to optimize salesAssist in carrying out annual and mid-year appraisals with team members under your responsibilityEvaluate guest satisfaction levels with a focus on continuous improvementBe aware of trends and propose ideas to build the range and quality of Food & Beverage offered throughout the outletsAssist with schedules, budgets, and upholding policies and proceduresComply with security, fire regulations and all health and safety legislationComply with local licensing lawsAssist other departments wherever necessary and maintain good working relationships
What are we looking for?
Assistant Outlets Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Minimum 2 years in Food and Beverage management or supervisory experienceStrong organization, prioritization, and communication skillsRigorous commitment to accuracy and detail Effective leadership skills and the willingness to coach and train others Solution finder mindset with drive to achieve resultsFlexible schedule - must be available to work early mornings, nights, weekends, and public holidaysCertified Smart ServeIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:A degree or diploma in Hospitality Management or equivalent
What will it be like to work for Hilton?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
ACCESSIBILITY
Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.