You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role involves managing exclusive guest experiences, including room bookings and center tours, with a focus on delivering attentive, high-quality service to high-end clients.

Key Responsibilities

- Coordinate and manage room bookings and schedule arrangements for high-end clients

- Conduct guided tours of the center with professionalism

- Respond to guest inquiries and provide seamless customer support

- Maintain a tidy and welcoming reception area and prestige client service facilities

- Liaise with internal teams to ensure client needs are met promptly

- Support daily administrative tasks and assist in hospitality service delivery

Preferred Skills

Requirements

- Diploma or Bachelor’s degree in Hospitality, Business, or related field preferred

- 1–2 years of customer service or hospitality experience, ideally in a luxury or prestige client centre

- Strong communication and interpersonal skills

- Exceptional attention to detail and organizational ability

- Customer-centric mindset with a calm and professional demeanor

- Ability to multitask in a fast-paced environment

- Tech-savvy with basic proficiency in MS Office or booking systems

- Fluency in Mandarin (spoken and written) is a must

- Good command of English and other language proficiency is a plus

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

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