Tsim Sha Tsui, Kowloon, Hong Kong
9 hours ago
Assistant Officer, Client Service Delivery

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role supports daily cashier operations at the Client Service Centre, ensuring accurate payment handling and assisting with new business transactions. The position requires strong attention to detail, basic compliance knowledge, and excellent customer service skills. Ideal for candidates with cashiering experience seeking growth in a service-oriented environment.

Responsibilities:

- Handle cashiering duties including payment collection, transaction recording, and basic reconciliation

- Support new business processing by coordinating with front-line service teams

- Ensure transactions comply with company guidelines and basic regulatory standards

- Provide courteous and efficient service to walk-in customers and agents

- Assist in maintaining orderly cashier records and documentation

- Support general operations of the Client Service Centre as assigned

- Bi-weekly Saturday shift is required

Preferred Skills:

- Responsible, detail-oriented, and reliable

- Good communication and interpersonal skills

- Basic understanding of cashier procedures and customer service principles

- Able to work independently and as part of a team

- Fluent in Cantonese and Mandarin; basic spoken English is an advantage

Qualifications:

- DSE graduate or above

- Minimum 1-2 years of experience in cashiering or customer service roles (e.g., retail, banking, hospitality)

-  Understanding of basic compliance practices (e.g., payment handling, anti-fraud measures)

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Customer Service / Operations

Posting End Date:

29/08/2025
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