London, England, United Kingdom
4 days ago
Assistant Night Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel.  Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant, offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.

A WORLD OF REWARDS

Annual Salary of £32,106 

Smart uniform provided and laundered

Free and healthy meals when on duty

Grow your Career !

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation

Modern and inclusive Team Member’s areas


What will I be doing?

Oversee the entire Front Office operation to maintain high standards during the nights Assist the Night Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementServe as a point of contact for regular and important GuestsComplete Night Audit dutiesMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyRepresent the Night Manger and other senior managers in their absence, taking full responsibility of the hotelAct in accordance with all security and emergency procedures and manage the instigation of these, as requiredCompile adequate handover to Early staff / Duty ManagerAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areaAct in accordance with policies and procedures when working with front of house equipment and property management systemsConduct Health and Safety Checks and Night WalksMaintain a good status awareness of all hotel areas

 

What are we looking for?

Previous supervisory experience in Front Office within the hotel, leisure or retail sectorCompetent level of IT proficiencyExcellent leadership and management skillsCommitment to delivering a high level of customer serviceAbility to work under pressureExcellent grooming standardsPositive attitude and good communication skillsFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in the hotel industryPrevious experience with Front Office Management Systems

Previous experience with cash handling

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
 

 

Confirmar seu email: Enviar Email